At MatTek we offer services from shipping, drop shipping to full installation of all our products. Our process is straightforward, honest and transparent. We don’t stop until our customers are 100% satisfied.
We separate our process up into 4 stages;
In our consult stage MatTek work through all the important factors that are important to our customers including design, time restrictions and budget. During this discussion the MatTek representative will cover specific requirements, Australian Standards and options to meet our customer requirements. At MatTek we get excited about what can be achieved with custom matting solutions but we are also realistic about what will work for our customers.
During this process we will design and provide samples based on our consult session to help our customers achieve the final correct decision. In this process it could involve our logo mat design ideas, different layout options and also specific roll cuts and pattern directions to save costs for our customers. All designs and samples will finally be approved by our customer before proceeding with production.
Where required, MatTek offer on site measures and appraisals.
Once our customers approve designs, costing and timing we proceed to produce the matting to meet the customers requirements. Standard lead times for custom matting is 5-7 days whereas standard lines can be dispatched same day.
At MatTek we are not happy until our customer is. With clear communication and transparent delivery options MatTek can ship, install or provide pick up locations for our customers.
MatTek offer more then just supply. MatTek offer;
Same day shipping – for all standard orders placed before 2pm.
Recess creation – Making safer entry mat wells be creating new or larger recesses for the matting
Installation – All our matting can be installed by one of our expert installers throughout Australia.
Samples – Samples can be provided prior to purchasing our matting solutions.
Arrange for your local specialist to assist and provide you with the correct solutions